First Day – 7 January
09:00-09:20 Gathering and coffee
09:20-09:30 Opening
09:30-11:00 First session (Data)
Haipeng Shen
Avigdor Gal
Yaacov Ritov
11:00-11:15 Coffee break
11:15-12:15 Second session (Contact Centers)
Ger Koole
Alexander Stolyar
12:15-14:00 Lunch break
14:00-15:00 Third session (Networks)
Onno Boxma
Johan van Leeuwaarden
15:00-15:30 Coffee break
15:30-16:30 Fourth session
Haya Kaspi
Avishai Mandelbaum
18:00 Conference Dinner
Second Day – 8 January
09:00-09:30 Gathering and coffee
09:30-11:00 First session (Healthcare Operations)
Mor Armony
Jim Dai
Petar Momcilovic
11:00-11:15 Coffee break
11:15-12:15 Second session (Public Sector Operations)
Hong Chen
Sergey Zeltyn
12:15-14:00 Lunch break
14:00-15:00 Third session (Approximations and Control)
Junfei Huang
Kavita Ramanan
15:00-15:30 Coffee break
15:30-17:00 Fourth session (New Challenges in Queues)
Issac Meilijson
Hanqin Zhang
Uri Yechiali
17:00-17:15 Concluding remarks